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An Open Letter To Steve Cox of the CBBB
Link: http://www.bbbroundup.com
Dear Steve,
This is my third attempt to get your response to points I have raised about the standards and practices of the Better Business Bureau. Your silence speaks volumes. Here are the questions that I think the public deserves answers to:
1. Why did the BBB implement the flawed Letter Grade system nationally?
2. What part did money play in the decision?
3. Do you understand that if nothing else, there is a great sense of impropriety in your decision to roll out the Letter Grade system nationally?
4. If the Letter Grade system is so good, why did you change the grades of Disneyland and the Los Angeles Times after I reported that they both had "F" grades to "A" grades without any explanation?
5. Why are you forcing this grading system on all BBB offices, even those with specific concerns about the fairness of the system?
6. If having all BBB offices on the same page with the Letter Grade is so important, why are there no similar directives to enforce standardization in how the complaint history of a business are gathered and displayed?
7. Why is the BBB practicing media relations in the manner and style of Richard Nixon, Gary Hart, Roger Clemens and Alex Rodriguez instead of being upfront, honest and transparent?
8. What do you say to charges that if the BBB were to apply their own Letter Grade algorithm to themselves they would be graded as an "F"?
9. Are you really so arrogant that you think that your attempts to muzzle the story will work?
10. Are you ready for the next round of revelations?
Sincerely,
Jimmie Rivers