BBB Under Scrutiny

Link: http://www.bbbroundup.com

I have worked for Debt Remedy Solutions for almost five years. Our debt settlement programs help families and singles that are struggling to make minimum payments on credit card and other unsecured debts. Most of our clients are people that have tried to keep up with payments but have either lost income due to job issues, illness, divorce, or are victims of unfair interest rate hikes of up to 30%. Our clients want to do the right thing, but are struggling financially and want to avoid bankruptcy. Our service is for people that want to address their issues and not run from them. We provide a viable and honorable option to pay their debts at a reduced settlement amount and stay out of bankruptcy. This program works and we really do care about our clients.

From 2005 we had carried between an A and C- rating until last year when they changed their rating system. We are now an F because they don't like our business category. Also they allow people to complain on a blog style report, and don't even know if the person is a disgruntled employee or a person working for our competition. They do not investigate anything they report on. I believe their site to be unjust and unfair to honest businesses, just because they can. How is it that they are virtually above the law?? I know for a fact that I and my company have lost substantial income because of the BBB's new rating system. Not to mention how many potential clients did not get the opportunity to receive the help they really needed, because they were improperly informed about our reputation.