BBB Under Scrutiny

Link: http://www.bbbroundup.com

I filed a complaint against an electrician with the Worcester, MA BBB. When I first filed this complaint he had an A- rating, 4 complaints had been filed against him in the past 36 months and he was not a member of the BBB. I went through the process with the BBB to file a complaint against this electrician. We went back and forth a few times and eventually the case was closed as unresolved due to the electrical failing to respond in a timely fashion. His BBB rating by this time was B-.

About a week after the BBB closed the case as unresolved, he must have called them and complained because the case was reopened. I sent in my rebuttal on 08/29/09. The next time I checked their website for an update, it stated that my complaint was closed as invalid (also dated closed 08/29/09). I called to inquire and they stated that my complaint was invalid, as the BBB did not deal with billing issues.

Within a few days, when I looked online again, this electrician's rating had become an A+. He had become a member of the BBB. Also worth noting is that on numerous occasions, I had spoken with representatives of the Worcester BBB and I was never informed that my complaint was invalid until this electrician paid to become a BBB member. And I had also filed a complaint with the division of professional licensure in Boston, MA, who upon their investigation of this electrician found probable cause to forward the complaint to their prosecution division. Makes you think.