Tags: bbb grading system disclosure
BBB Flirts with Discovery
April 30th, 2009Link: http://www.bbbroundup.com/LeadStory.html
As a "public service" organization, the Better Business Bureau should be transparent and offer full disclosure. Since they inaugurated their new Letter Grade system for business reliability reports in January of this year, the BBB has been under increasing fire for grades that don't make sense; for higher grades being given to business members of the BBB; and for their complaint handling process.
Recently it has been pointed out that the LA BBB, as well as the national BBB have disclosed this information. For the complete story on this "hidden" disclosure
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