bbb roundup-an investigation of the Better Business Bureau
 Lead story on the Better Business Bureau
Investigation of the Los Angeles Better Business Bureau
News Reports Clearing House of Filed Stories on the BBB
Side by Side Comparisons of Grades given by the BBB to like companies
BBB misconceptions and myths about the Better Business Bureau
bbb roundup grades the BBB using Better Business Bureaus Own Standards
Sign Our Petiton Against BBB
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Editorial and Op Ed pieces about the BBB


      AN INVESTIGATIVE NEWS SERIES
    ON THE STANDARDS AND PRACTICES   
    OF THE BETTER BUSINESS BUREAU
         START WITH TRUTH


 



Editor's note:  Neither I or this website have a problem with the Better Business Bureau.  Indeed, there is a need for a consumer advocacy group that the public can turn to, and in most cases, the Better Business Bureau fulfills this role adequately.  What we do have a problem with is the BBB's "A-F" grading system.  It is demonstratively biased, based on hearsay, weighted in favor of dues paying members and offers no recourse when the BBB makes an error.  It is obvious the Better Business Bureau does not now, nor ever will have, the resources to fully investigate the four million businesses in their database, much less grade them with any sense of accuracy.  It's an impossible job, and to think otherwise is a mistake that the BBB should acknowledge so they can get back to their reason for existence--protecting the consumer.  There's an old saying, "who will watch the watchers" and it applies here as the BBB has set themselves up to be above the law.  We are simply here to help the Better Business Bureau do a better job so that they may properly serve the consumer, the business community and themselves.
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