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      AN INVESTIGATIVE NEWS SERIES
    ON THE STANDARDS AND PRACTICES   
    OF THE BETTER BUSINESS BUREAU

          START WITH TRUTH


  V 1.1  April 2009

PART SIX:  LOS ANGELES BBB ALGORITHM REVEALED

This is the sixth of a ten part investigative report into the standards and practices of the Better Business Bureau of the Southland, Inc., here-in-after referred to as the LA BBB.  This ten part report is the result of months of research, interviews, and information supplied or confirmed by a highly placed LA BBB employee of long standing who has requested confidentiality.

THE COMLETE STORY ON THE BBB ALGORITHM IS HERE

PAGE ONE OF LA BBB ALGORITHM
LA BBB Algorithm

PAGE TWO OF THE LA BBB ALGORITHM
BBB Algorithm
PAGE THREE OF LA BBB ALGORITHM

Better Business Bureau Algorithm

Editor's note:  Neither I or this website have a problem with the Better Business Bureau.  Indeed, there is a need for a consumer advocacy group that the public can turn to, and in most cases, the Better Business Bureau fulfills this role adequately.  What we do have a problem with is the BBB's "A-F" grading system.  It is demonstratively biased, based on hearsay, weighted in favor of dues paying members and offers no recourse when the BBB makes an error.  It is obvious the Better Business Bureau does not now, nor ever will have, the resources to fully investigate the four million businesses in their database, much less grade them with any sense of accuracy.  It's an impossible job, and to think otherwise is a mistake that the BBB should acknowledge so they can get back to their reason for existence--protecting the consumer.  There's an old saying, "who will watch the watchers" and it applies here as the BBB has set themselves up to be above the law.  We are simply here to help the Better Business Bureau do a better job so that they may properly serve the consumer, the business community and themselves.
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 Previous Articles About the Better Business Bureau of the Southland, Inc. (LA BBB)
background  part one  part two part three  part four part five part six part seven